The online booking system reviews your preferred time and then matches your request to the availability of the lawyers.
This means that you don't always get the same lawyer for your meetings.
The model is based on providing advisers with a pool of lawyers. The lawyers are usually those who seek flexible work arrangements from a diverse background of experience in holistic estate planning, probate and business succession. Therefore, based on this and other factors, while supporting the experience and development of the online meeting lawyers, there can be changes in the lawyer who facilitates your meetings to provide the most appropriate lawyer at the time requested.
This model also sees that lawyers have the appropriate knowledge needed for the online meetings, hence ensuring that the correct service level is chosen is also critical to aligning your customer with the appropriate lawyer.
Each lawyer is provided with ongoing training and support to provide a consistent experience for advisers across service levels.
As the adviser, you are in control of feedback by providing a rating (like Uber) after each meeting.
To assist with ensuring that the online meeting lawyers deliver as you expect, your ratings after each meeting are essential for quality control and improvements.
If you do not receive your survey after the meeting please email solutions@viewlegal.com.au to seek the link. You can also bookmark instead of favourite the survey in your web browser for ease not each of access after each meeting. These surveys also provide you with the opportunity to consider issues raised in the meeting that you would like additional guidance on, for example, should there have been an initial strategy meeting or was the meeting too long for the package level selected.
We look forward to seeing your completed surveys to assist with improving the experience.
You may also want to favourite the online booking page for easier future access.