The majority of the time, the service level chosen by advisers matches View’s diagnostic assessment of the factual matrix. However, there are occasions where this is not the case and View will advise that the service level chosen is not appropriate.
Generally, if View determines a selected service level can not be offered for a particular customer, a different service level may be available, or View can provide a customised scope and fixed pricing.
Examples of the types of situations where View does not assist at a chosen service level include where View may be:
- uninsured if its involvement is too narrow - if View is uninsured then the adviser’s firm may also be at risk.
- prevented by professional rules in relation to conflict of interest (eg we may have previously assisted a former spouse of the customer).
- uncomfortable assisting the customer due to their past criminal convictions.
- concerned that the complexity of the factual matrix will mean the selected service level will not allow all relevant issues to be adequately addressed by View’s adviser facilitated platform.
To ensure certainty of what the best approach is for your customer’s circumstances lodgement of a free review is recommended.